Returns & Exchange Support

We understand that shopping from overseas comes with uncertainty — and we're here to make it as stress-free as possible.

Change of Mind or Sizing Issues

If your item isn't quite right — whether it's a sizing issue or a change of heart — we've got your back. While DownUnderDrop purchases items on your behalf based on your confirmed request, we are more than happy to work with you to explore your options.

Where possible, we will:

Contact the original retailer on your behalf to enquire about returns or exchanges
Arrange return shipping back to the Australian retailer if approved
Keep you informed every step of the way until the matter is resolved

What to keep in mind:

This returns assistance service is included as part of your original purchase with DownUnderDrop — there is no additional service fee
All shipping costs to and from the retailer, plus any store charges, are covered by the customer
A small packaging and handling fee of $5 applies to re-dispatched parcels
We recommend always double checking sizing guides before confirming your order

Our Promise

We want every DownUnderDrop customer to feel confident and supported throughout the entire process — from the moment you place your request to the day your parcel arrives at your door.

If something isn't right, reach out and we'll do everything we can to help.